Deliveries and Returns
Delivery of your parcel
GOOD TO KNOW:
WHAT ARE THE DELIVERY COSTS?
To check the delivery cost, log in to your account and enter your exact delivery address. Once you have selected the products you wish to order, the delivery cost will appear in your basket. It depends on the size of your order and the address to which the parcel will be sent.
PLEASE NOTE: Sometimes, due to your exact address, the delivery cost may be higher than the amount shown in your basket when placing your order. This mainly applies to remote locations, islands and other hard-to-reach places. If the courier quotes a higher delivery charge, we will inform you of this and you will be able to choose whether to cover the additional delivery cost or cancel the order. If you decide to cancel the order, the amount paid for the order and the delivery cost will be refunded to you immediately via the same method you used to pay. Therefore, if you expect that delivery to your location may be more expensive than shown at the time of ordering, or if you live on an island or in another hard-to-reach location, we recommend that you first contact us by email, providing your address, to determine the exact delivery cost before your order is dispatched.
WHAT IS THE DELIVERY TIME?
Most orders are dispatched within 3–7 days, plus the courier’s delivery time, which depends on your location.
Some orders require a longer processing time; if for any reason your order is delayed, we will notify you by email.
Personalised orders take longer to process; you will always be informed of the dispatch time after placing your order.
WHERE IS MY PARCEL?
Once your order has been dispatched, you will receive an email notification. You will be able to track it on the courier’s website.
DO I NEED TO CHECK THE PARCEL WHEN THE COURIER DELIVERS IT?
Yes, you must carefully check the parcel delivered by the courier in their presence.
Examine the packaging carefully to see if it is damaged. If you do not notice any cause for concern, open the parcel and check that everything inside is in order. Report any damage or dirt to the courier. DO NOT SIGN FOR THE PARCEL WITHOUT CHECKING IT.
If you have any doubts, note in the comments to the courier that you are raising objections, that the parcel requires further inspection, and that there are some issues. If you can specify them, describe exactly in the comments what the problem is and what you have noticed. Be sure to note that the parcel requires further inspection.
IMPORTANT: Do not sign anything without checking the parcel. Signing may prevent you from making a claim in the future if it turns out that the parcel was damaged in transit.
What should I be concerned about? Any strange-looking damage, such as dents, damage, holes in the packaging, dirt, signs of water damage, or odd-looking tape. In particular, additional layers of courier tape may indicate that the parcel was damaged and has been taped up by the courier to conceal the damage.
RETURNS
Right to withdraw from the contract for products purchased ONLINE at Baccarda.com
In accordance with applicable regulations, you have the right to withdraw from the purchase contract without incurring any penalties and without giving a reason within 14 days of receiving the products.
You may therefore withdraw from the purchase contract within 14 days of receiving the products purchased online. In the case of multiple purchases made by the CUSTOMER in a single order and delivered separately, the 14-day period begins from the date of receipt of the last product.
If you wish to exercise your right of withdrawal, you must notify us by making an explicit statement, which may be sent by registered post or via the ‘My Orders’ tab in the ‘My Account’ section on the website www.BACCARDA.COM, by completing the returns form, or by email to: Boutique@baccarda.com
You may exercise your right of withdrawal by making an explicit statement of withdrawal or, alternatively, by submitting the standard withdrawal form in accordance with Annex I, Part B, of Legislative Decree 21/2014 (optional), the text of which is provided below:
Standard withdrawal form in accordance with Article 49(1)(h)
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(Please complete and return this form only if you wish to withdraw from the contract)
FRAGA GROUP S.R.L.
Registered office: Via Roma 19, 18039 Ventimiglia (IM)
VAT number: IT01821360086
REA number: IM-246142
BOUTIQUE@BACCARDA.COM
I/We (*)…………………………. I/We (*) hereby give notice
that I/we (*) withdraw from my/our (*) contract of sale for the following goods/services (*)
- Order dated (*)/Collection dated (*) …………………………
- Name and surname of the consumer(s) …………………….
- Address of the consumer(s) ……………………
- Signature of the consumer(s) (only if submitting a paper copy of the form) …………………….
- Date …………………
(*) Please cross out any words not used.
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If you exercise your right to withdraw from the contract, you are obliged to return the goods within 14 days of the date on which you informed the SELLER of your intention to withdraw from the contract, in accordance with Article 57 of Legislative Decree 206/2005.
The goods must be returned to FRAGA GROUP S.R.L. at the VENTIMIGLIA (IM) warehouse, Via Roma 19, 18039 Ventimiglia (IM).
You will only bear the direct costs of returning the product. Returned products will be returned at your expense.
The goods must be returned in perfect condition, new, in their original packaging, showing no signs of use, complete with all parts (including packaging and any documentation and accessories, etc., where applicable), together with the attached receipt or invoice.
Without prejudice to the right to verify compliance with the above, the SELLER will refund the price of the returned products within a maximum of 14 days, including shipping costs.
The SELLER will issue the refund using the same payment method that the CUSTOMER selected at the time of purchase. If payment was made by bank transfer and the CUSTOMER wishes to exercise their right to withdraw from the contract, they must provide the SELLER, via the Contact section, with their bank details: IBAN, SWIFT and BIC, necessary to process the refund.
The voucher is valid for 2 years and may be used by the CUSTOMER for subsequent purchases within a single transaction.
The refund will be processed within approximately 14 working days from the date the product is returned to our warehouse.
Returned products will first be inspected. Once we have verified that the returned product has not been used and retains its original tags, and once the return has been processed, you will receive an email confirming the refund. The refund will be processed via the same method you used to make the payment.
If you paid for the returned items by card, you will receive a refund via card.
If you paid by bank transfer, you will receive a refund via bank transfer to the account from which you made the transfer. The refund will appear in your account in accordance with the timeframe set by the bank.
If you cancel a purchase made using a gift card or loyalty voucher, the amount will be refunded to you in the form of a voucher with a promotional code, which will be sent to your email address.
Please note: When making a refund, bank charges or fees, or charges for payment card or credit card transactions, may apply. You will be responsible for these costs when making the refund.
WE DO NOT ACCEPT RETURNS of products purchased in Baccarda high street boutiques
Products purchased in Baccarda physical boutiques are non-returnable. Please shop with care. You can try on, examine and check the quality, colour and all other features of each product. Based on this, you can decide whether to purchase the product or not.
If, despite your best efforts, you have made the wrong decision for any reason, we offer an EXCHANGE of purchased products within 7 days of the date of purchase. You may only exchange items at the boutique where you made the purchase. The item being exchanged must be new, unused and with the original tags attached. If the item shows any signs of use, it cannot be exchanged.
Exchanges are made on the basis of the original receipt. Failure to provide a receipt may result in the refusal to exchange the purchased items.
Within the strict 7-day deadline, you may exchange the purchased items for any products in the boutique, of any value. If you decide to exchange them for products of a higher value than the returned goods, you must pay the difference. If you decide to exchange the goods for products of a lower value, the change will NOT be refunded.
If you cannot find any product you would like to exchange your purchased items for, you will receive a voucher for the value of the exchanged products, valid for 6 months. During this period, you may use the voucher for any products. To redeem it, you must present the original voucher in the boutique at the time of purchase.
PLEASE NOTE: A lost voucher cannot be redeemed. Only the original voucher is valid for redemption.